What cleaning services do you offer?

As of today, we offer only the core cleaning services: Standard Cleanings, Turnover Services, and Move-In/Out Cleanings. Our goal is to focus our efforts on the most important cleanings rather than spread ourselves thin among a handful of offerings. In addition to those offerings, we offer a handful of add-on services to allow for a more customized clean. 

For more information, visit our Services page.

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Do you bring your own cleaning supplies and equipment?

Yes, our cleaners will come fully supplied to complete your home's cleaning. Should you have a preference for your own cleaning supplies and/or equipment, please let us know and we would be happy to accommodate your request.

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What if I have a preference for specific cleaning supplies or chemicals?

You know your home best! When setting up your appointment, bring this up to the representative helping you and we will find the right solution. Whether that is you providing or us bringing at an extra cost, we are here to accommodate. 

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How many cleaners do you send?

We normally send one cleaner per job but will increase as needed depending on the cleaning.

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Will I get the same cleaners every time?

We do our best at providing the same cleaner each time, however, due to scheduling conflicts or personal reasons, we cannot guarantee it.

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Do I need to be home during the cleaning?

This is up to you. We do not mind providing our services with you home, but if you are not home, we simply ask for instructions on how to access your home. Whether that is a garage code, access code, with your concierge, mailbox, etc. we will be fine with anyway. We can work with you to find the best arrangement that makes you feel the most comfortable.

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What is your pet policy?

We love pets but ask they are in an area away from our cleaners such as outside or a gated area to allow for us to move freely around the home. If that's not an option, give us a call and we will see what we can do.

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What if I am not satisfied with the service?

Our focus is to provide a consistent clean home every time, but mistakes can happen and we are here to acknowledge and fix it. Please contact us within 24 hours of your cleaning and we will be happy to re-clean at no cost.

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Why do you not offer deep cleanings?

Deep cleanings can be great for some homes but are not always needed or simply wanted by clients. A lot of other cleaning companies try to push deep cleanings before they offer any other services; we know they are not for everyone so we won't try to sign you up for something you do not want or not truly need. If our standard cleaning does not touch everything you would like, we have an array of add on services to provide that deeper clean when you are ready.

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How far in advance do I need to schedule an appointment?

We will do our best to accommodate last minute cleanings but suggest at least 5 days in advance.

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What is your cancelation policy?

You can cancel or reschedule for free up to 48 hours before your appointment. Cancellations or reschedules within 48 hours of your appointment are subject to a $50 charge.

 

What is your payment process?

We accept payment by cash, check or credit card. To pay by cash or check, we will collect the day of the cleaning on site. Please note if you are a first time customer wanting to pay by cash or check, we ask for payment prior to starting the work. If you would like to pay by credit card, we will work with you to process that information when booking your cleaning. We have partnered with Square to process all of our credit card transactions. Please note a surcharge will be added on to the final cleaning cost to account for Square's processing fees if a card is used.

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Do you offer any discounts with re-occurring cleanings?

Yes! We value our customers that keep coming back. When requesting your free estimate, you and the Above & Beyond representative will discuss what cleaning schedule you will be looking for and possible discounts.

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What do you not do?

We want to ensure our cleaners are safe as well as ensure no damage is done to your home/property. With that in mind, we do not have our cleaners climb higher than a step stool, wash walls/ceilings, clean windows from the exterior, clean chandeliers, touch TVs/computer equipment, cleaning of biohazards (mold, etc.), move heavy furniture/objects, and wet wiping of light bulbs.

 

How do I reschedule my cleaning?

Simply contact us by emailing or calling and we will be happy to help find a better date and time for your service.

 

What if I have a security system?

Our cleaners are able to manage security systems, please provide us with instructions prior to the cleaning to handle properly.

 

What type of training do your cleaners receive?

All our cleaners undergo an extensive interview and training process to ensure they can meet Above & Beyond's expectations. Additionally, our cleaners undergo ongoing inspections to ensure quality is top of the line. While cleanings are underway, each cleaning has a detailed check-list customized to your home to ensure nothing is missed.

 

Are you licensed, bonded and insured?

All our employees are insured, bonded, and background checked for that extra level of trust for all parties.

 

Is a tip expected?

Tipping is not expected but appreciated by our cleaners with 100% of it going to them.

 

How do I get the best experience?

Prior to our cleaner arriving, please de-clutter the home so our cleaner can focus on cleaning more than anything else. Additionally, communicate with us at the time of booking or the cleaner at the time of the service any focus areas.

 

What areas do you service?

Our primary focus is the Chicago area. If you are unsure if we service your area, please contact us and we'll be able to provide an answer.

 

Can I provide any special instructions?

Absolutely! You know your home and preferences best so providing that extra level of direction allows us to build a more customized plan to meet your needs. Either let us know upfront when booking or talk to the cleaner and we will work it in!

 

If I have any feedback, how should I communicate it?

We love feedback, it makes us better at what we do. Depending on the feedback, please let your cleaner know or give us a call/email and we will take it into account.

 

What if something is damaged or broken?

We treat your home with complete care and respect. If something happens to break during a service, we will do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

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What does the process look like when setting it all up?

The process is simple, you will fill out our Free Estimate Form where we will then reach out to discuss the cost for your home. Then we will work with you to align on a day and time to come out and perform your requested service. If you sign up for a re-occurring cleaning, we'll work through that schedule as well. Each cleaning will undergo an initial inspection to ensure it is within fair condition to clean; if not, we will withhold our services and let you know why at no charge. Assuming the home is good for us to proceed, we will move forward with the cleaning.

 

Can I customize my cleaning?

Whether it is a focus area or a more unique add-on, we are here for you! If there are small adjustments/ask we will gladly work it into your home's customized plan. If it is a little more intensive, then we offer an array of add-on services that can be included with your cleaning to make it more robust/specific to your home.